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Shipping, Replacement & Refund Policy

Shipping Policy

Products are shipped from our warehouses/ stores or offices from various points in India. Our endeavor is to make the products reach you within 3-5 Business days from receipt of order and payment depending on the address for delivery.Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders. Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
To ensure that your order reaches you swiftly and safely, Sterling Technotrade uses only reputable courier partners. Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage of products after delivery. All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person. In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 24 hours or else we will not be able to process your request.

Return Policy

Products are eligible for return only if they are received in a damaged, defective or not in working condition. The same needs to be conveyed to our team within 3 days of receiving the package. We ensure that a brand new replacement is shipped to you at no additional cost. Please make sure that the original product tag and packing is intact when shipping it back to us. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person. Products claiming refund must be returned in the same form as it is received. Broken/used/tampered products are not accepted back. All returns must be in unused condition with packaging intact. If the product was delivered broken, please email us pictures of the same beforehand. Refund of shipping is not applicable.

Replacement Policy

Replacement of a product is allowed only under the following circumstances:

In case of receipt of damaged or defective items please report the same to our website support team. Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 3 days of receipt of the product. The request will, however, be entertained once a Sterling Technotrade team member has checked and determined the same at his own end. This is typically reported back to the customer within 24-48 hours of receipt of the products by Sterling Technotrade.
In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us. A product will not be replaced under the following circumstances: (1) Customer is not happy with the look/sound quality of a defect free product.(2) Physical damage not notified within 3 days of receiving the product.(3)Any damage caused by the user.

Refund Policy:

In case of returns, our shipping partner pick up returns from the delivered address. However in certain pin codes, our shipping partners only provide delivery service and not reverse pickup of returns. In such cases the customer is responsible to ship the product back to us. Customers are requested to pack the items securely to prevent any loss or damage during transit.  Please write the Order id, Registered Mobile number and Email details on a paper and keep it in the parcel. Once our associate has verified all the details and approved the claim, we will refund the amount through a Bank Transfer (NEFT/RTGS/IMPS) or through a digital wallet. It may take 4-5 additional business days for the amount to reflect in your account. No refunds will be given in the following cases:

  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by the courier.
  • Package refused by recipient.
  • Products returned in a used or damaged condition.

Cancellation Policy

Sterling Technotrade offers ‘Free Cancellation Policy’ on all orders before shipment. If the order or item(s) that you wish to cancel have not been shipped yet, Sterling Technotrade will gladly accept your order cancellation request. Contact our customer support team at between 10AM and 6PM, Monday to Saturday. Please note that we do NOT accept any cancellation requests for orders that have already been shipped.

Sterling Technotrade